Returns & Refunds
At MAGKING, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we’re here to help.
Please review our return and refund policy below.
Return Eligibility
We accept returns within:
30 days of delivery
To be eligible for a return, items must be:
- Unused and in original condition
- Returned in the original packaging
- Free from damage caused by misuse or normal wear
Please note that we may refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Used or damaged products caused by the customer
- Items returned without prior contact
How To Request a Return
To start a return request, please contact us at:
service@magkingcase.com
Please include:
- Your order number
- The email used for your order
- A brief description of the issue
- Photos of the product (if applicable)
Our support team will review your request and provide return instructions.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow:
3–5 business days
for the refund to appear in your account, depending on your payment provider or bank.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will work quickly to resolve the issue by offering a replacement, refund, or appropriate solution.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is incorrect or defective.
- Original shipping fees are non-refundable unless otherwise required by law.
Order Cancellations
Orders may only be canceled before they are processed or shipped.
If your order has already been shipped, it cannot be canceled and must follow the return process after delivery.
Lost Returns
We recommend using a trackable shipping method when returning items.
We is not responsible for returns lost during transit.
Need Help?
If you have any questions about returns or refunds, please contact us:
service@magkingcase.com
We typically respond within 24–48 business hours.
MAGKING